Nicholas Esposito
Service Desk Technician at Enterprise Integration
Based in Spring Hill, United States
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Seniority
Staff
Department
Information Technology
Location
Spring Hill
Industry
Information Technology and Services
Company size
153
Contact information
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n•••••••@entint.com
Phone
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Background
About Nicholas Esposito
As a Service Desk Technician at Enterprise Integration, I provide technical support and troubleshooting for various IT systems and applications. I handle inbound and outbound calls, emails, and tickets from clients, ensuring timely and effective resolution of IT issues and requests. I also perform software installations and upgrades, as well as remote access and security configurations. I have over three years of experience as a Product Support Representative at Nextech Systems, where I supported clients for their proprietary EMR software. I was certified in their practice management and EMR modules, and specialized in the EMR portion of the software. I also had skills in reporting, billing, and integration with third-party tools, such as Crystal Reports, NewCrop, and DrFirst. I am proficient in technical support, interpersonal skills, and typing. I am motivated by helping clients solve their IT problems and achieve their goals, and I value collaboration, learning, and innovation.
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