Nicholas Phillips

Background

About Nicholas Phillips

As an innovative and forward-thinking Chief Customer Officer, Nick leads the organization in the customer program's voice, end-to-end customer experience, and strategic partnership management. He sets the Benefits Technology department's vision by fostering innovation and growth in an environment employees want to work in. He began his journey with the organization in 1994, moving boxes for the Policy Issue team. Nick quickly became a go-to-guy working with every team, department, and executive in the company. His can-do attitude led him to become a licensed broker, where he grew professionally as a key enroller. In 2005 he transitioned to the newly formed Online Benefits Administration team. He found his passion working with this team that combined innovation, technical knowledge, and insurance enrollment. Nick's path from Data Analyst to the leadership team to his current role as CCO has mirrored his growth of the organization. Using his wide range of experience, Nick develops both customers and employees through mentoring, networking, and opening opportunities. Nick's solution-based philosophy fosters an employee-centric environment of automation and process innovation in an ever-evolving agile operation. Nick lives an active lifestyle that pushes him to travel the world, experience the arts, and enjoy learning new hobbies, crafts, and skills.