Nicholas Wicklund
Starbucks Daily Operations Lead at Otg Management
Based in Houston, United States
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Seniority
Manager
Department
Other
Location
Houston
Industry
Hospitality
Company size
2.6K
Contact information
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n•••••••@otgexp.com
Phone
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Background
About Nicholas Wicklund
EXPERT IN TEAM PERFORMANCE, LEADERSHIP, SAFETY & CUSTOMER EXPERIENCES Dynamic operations expert focusing on team performance, leadership, safety, and customer experiences. Achieved 100% TSA compliance and maintained zero incidents while executing ground support services. Enhanced customer satisfaction by 20% through strategic service improvements and streamlined workflows. Renowned for fostering a positive team culture, mentoring staff, and driving productivity gains through data-driven coaching.
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