Nick Carlson

Background

About Nick Carlson

As a seasoned IT professional with over two decades of experience, I excel in managing and supporting a broad spectrum of technologies across various industries. My career has been marked by successful stints in leadership roles where I’ve demonstrated an ability to enhance business functionality through innovative technology solutions and effective team management. Most recently, I lead a dynamic team at NCR Voyix, providing 24/7 technical support to our hospitality customers. My role involves setting priorities, driving qualitative and quantitative objectives, and ensuring the delivery of quick and permanent solutions for our customers. My expertise spans networking, telecom, POS systems, and software product development, with a proven track record in streamlining processes and improving efficiency. Previously, as the Network Consulting Service Director at Datacom, I played a pivotal role in developing and implementing POS systems, reducing support call volumes, and managing relationships with key stakeholders. My ability to lead and motivate teams has been critical in achieving organizational goals and delivering exceptional customer service. I hold a double major in CIS with a Network Specialist Degree and a Helpdesk Specialist certificate, complemented by CompTIA A+ and Net+ certifications. My technical skills are extensive, covering operating systems like Windows and Linux, CRM systems like Salesforce and Microsoft Dynamics, and various POS systems. Additionally, I bring a wealth of experience in structured cabling, security camera installations, and WiFi network solutions through my consultancy work at Technology Results Group LLC. I am passionate about leveraging technology to solve complex business problems and am always eager to embrace new challenges. Let's connect to discuss how I can bring value to your organization!