Nick Inferrera
Customer Experience Manager at Verizon
Based in San Francisco, United States
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Seniority
Manager
Department
Customer/Client Service
Location
San Francisco
Industry
IT Services and IT Consulting
Company size
101K
Contact information
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n•••••••@mycareer.verizon.com
Phone
5 credits+1 ••• •••• ••••
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Background
About Nick Inferrera
I'm a customer experience and operations leader with over a decade and a half of success in telecom, retail, and SaaS-driven environments—working with brands like Verizon, T-Mobile, AT & T, and Spectrum. I specialize in building scalable CX strategies, driving customer loyalty, and enabling high-performing teams to deliver measurable business impact. While I’m based in Hawaii, I work seamlessly across all U.S. time zones and have consistently led remote and hybrid teams worldwide. Whether launching retention programs, optimizing customer journeys, or mentoring frontline sales teams, I bring a data-driven mindset and a strong customer-first approach to everything I do. Core strengths: Customer Experience & Success Strategy Remote Team Leadership & Cross-Functional Enablement Revenue Growth & Churn Reduction Training, Onboarding & Knowledge Management Telecom, SaaS, and High-Volume CX Environments I’m actively exploring remote opportunities where I can help companies deepen customer relationships, scale operations, and deliver exceptional service, no matter the time zone. I look forward to connecting!
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