Nick Moriarty

Background

About Nick Moriarty

A seasoned TAC and Customer Service manager with over 20 years experience including start-up, vendor and managed service environments with focus on team hiring and building, people management and individual development. Start-up Started up the A10 Networks TAC office in EMEA in 2013 Started up the Foundry Networks TAC office in EMEA in 2007 Property location and negotiation Staff recruitment Office and test lab build out (power/air conditioning/racking) Purchasing Finance HR policies and procedures Management/Business experience: Extensive Experience with Support, Services, Program, and Project Management Infrastructure Development & Management Building Cohesive Multicultural Teams Cross-Functional Quality Initiatives Team player with strong personal accountability Deploying business processes to make customer support a consistent, professional and memorable experience through individual contributor coaching and review cycles. Technical/Customer Support: ADC, CGN and Security (TPS) TAC management in addition to IP Core and Edge Service Provider background Vendor Customer Support Management of L2/3 and L4-7 focused teams. Logistics and RMA management TSIA I and II Certificatied Support Delivery Process Expertise Support Services Strategy Customer Stratification Customer Escalations Post Acquisition Support Team Integration Partner and Direct End User Support Comprehensive Support Metrics 24x7x365 and Follow-The-Sun Technical Support Operations