Nick Morrison
Senior Problem Manager at Bt Group
Based in Nailsea, United Kingdom
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Seniority
Manager
Department
Operations
Location
Nailsea
Industry
Telecommunications
Company size
73K
Contact information
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n•••••••@bt.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Nick Morrison
A motivated and results driven ITIL certified Problem Manager with 23yrs in the Telecommunications industry. Currently 6yrs within EE and BT where I designed and implemented an IT problem reporting & tracking tool, streamlining several processes for both the PM team and its customers. Possesses excellent communication and interpersonal skills, refined from managing diverse virtual teams in the swift and efficient resolution of complex technical problems. Produced and managed team training material and set-up process documentation. Extensive experience with data analysis and reporting using Microsoft Xls & Qlik. Also utilising IT Service Management tools (Service Now, HP Service Desk and Remedy). Previous experience: Engineer in ACD, Genesys Framework & CTI for Orange then T-Systems & Cognizant. Background in Change Management where I initially gained ITIL v3 certification for Orange. Technical 1st line support for Orange Customer Services. In my spare time I've started learning Python, just for fun.
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