Nick Reich
Service Desk Technician at Design Data Technology Partners
Based in Mt. Joy, United States
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Seniority
Staff
Department
Information Technology
Location
Mt. Joy
Industry
IT Services and IT Consulting
Company size
39
Contact information
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n•••••••@designdatacorp.com
Phone
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Background
About Nick Reich
Experienced IT Security and Policy Manager with a proven track record in implementing and managing IT policies and cybersecurity initiatives for both businesses and government entities. My expertise spans policy analysis, security implementations, training, and financial accounting system design. I have a strong background in software, hardware, and networking deployments, as well as software development, particularly in Commercial Construction, Medical and Legal Practice Operations, Property Management, and Criminal Justice sectors. I have successfully managed and delivered extensive IT initiatives on extremely limited budgets, leading large and diverse matrixed teams. My comprehensive understanding of computing networks, hardware, and software includes installation, configuration, management, troubleshooting, and support. I excel at identifying and resolving technical issues and concerns, and I possess excellent communication and presentation skills. With a solid foundation as an IT support technician, I have honed my skills in providing exceptional technical support, troubleshooting complex issues, and ensuring seamless IT operations. My hands-on experience in this role has equipped me with a deep understanding of user needs and the ability to deliver effective solutions promptly. I am skilled in personnel management, including team motivation and setting clear expectations. I am frequently commended for my ability to bridge the communication gap between executive decision-makers and operational staff. Specialties: IT Security Policy authoring Criminal Justice IT policy enforcement Security and operational policy compliance auditing IT operations management and support Staff management Project Management (PLC/SDLC) Cybersecurity policy and auditing procedures Client/Vendor management Disaster recovery planning Infrastructure stability Upgrades Cost/Benefit analysis Build vs. Buy Analysis Capacity planning MS SQL Development (SQL, SSIS, SSRS) Software Development (MS Access, VBA, VB.NET, ColdFusion, HTML/JavaScript) Technical support and troubleshooting
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