Nick Robins

Background

About Nick Robins

A highly engaging and adaptable individual with strong interpersonal skills possessing17 years of demonstrable experience in public and private sectors athigh footfall renowned venues in London. A leader and advocate of customer experience strategy being theunderpinning of any business; with venue operations management,staff training and mentorship abilities, box office management,contract and budget management experience to transfer into multipleenvironments.The ability to project manage in large venues for various change projects as both client and supplierA grounded individual with transferable skills with recently acquiredsocial media marketing, business management and NLP qualifications intoonline client management, social media marketing, mentoring/coaching websiteoptimisation and consultation.Summary of Skills• Account Management and client relationship skills across leisure, tourism and heritage sectors• Client onboarding for ticketing and membership solutions• Strategic planning and delivering of Customer Experience in high profile large scale venues• Project management for large venues as both client (V&A, Design Museum), and supplier (Expian)• Excellent interpersonal and communication skills• Negotiation skills at all levels of business• Solutions focussed approach• Exemplary customer service skills in both front and back of house environments• Line management of diverse teams in both office and front of house museum environments (of up to 120 people)• Strong working knowledge of logistics and operational requirements for large customer footfall entertainment venues• In-depth knowledge of a revenue-generation and potential income streams across front of house environments• CRM scoping, tender and implementation• Strong events organisation and management skills•. Licensed venue management• An effective and proactive team player• Holder of BIIAB Level 2 Licence certificate holder for the purpose of allowing the sale and/or supply of alcohol in licensed premises• IOSH (Managing Health and Safety) certificate holder• Accredited Social Media Marketing for E-Commerce Level 3- Just IT