Nick Ruddock

Background

About Nick Ruddock

Customer focused product executive with a track record using my leadership and collaboration skills to drive growth and innovation, working to develop and transform new technology into clear business strategy and viable product propositions that deliver exceptional customer experiences: Highlights: Transformed the mobile customer data charging experience, executing real time rating & notification, reducing complaints and FOH calls by 47% Grew 1.5M subscribers and revenue by $120M in 12 months leading the development and launch of a new mobile assurance proposition Devised a new pricing and capability strategy change for a new messaging service, increasing in year revenue for the company by $100M Developed key digital sales and service capabilities driving online account management, saving $8M in cost per annum Drove re-negotiation of a significant service agreement, migrated 4M email accounts and exceeded front of house call targets by 50% Received CEO leadership award for transforming team engagement, achieving an 80% improvement and a top 10% team position in the business Received 2 General Managing Director awards for my leadership and delivery transforming the customer experience using new technology Devised and delivered a Momentum Energy strategy and roadmap, shortlisted as a finalist for The Research Society Effectiveness award in 2023 Key Skills: Leadership: I have led highly skilled cohorts of technology professionals and product leaders in product and technology domains for over 15 years, including regular experience motivating teams across a business to align the organisations strategy and direction Strategic Planning: Extensive experience conjuring adaptable ideas combining strong planning, communications and risk management with a data based decision making approach to inform and influence decision making Technical Management: A record of technology implementation and success. I can confidently communicate with C and scrum level, complimenting a successful record managing cross functional and agile teams, resource management and demand planning to drive effective delivery Product Management: Extensive experience leading disciplined product management, development and lifecycle functions, applying critical performance analysis and corrective strategies to optimise business objectives Stakeholder Management: I combined strong planning, communication, risk management and process skills with a logical, data based approach to inform a diverse range of stakeholders to influence decision making