Nick Segerstrom

Background

About Nick Segerstrom

Outcome-oriented strategic operations lead with 12 years of experience in orchestrating strategic initiatives and operational efficiencies. Demonstrated ability to accelerate client performance output by reducing production cycle time by 20%. Skilled in leveraging risk analytics using SQL and data tools to optimize processes across various industries, achieving a 50% reduction in errors by implementing Lean-Agile methodologies. Proven track record in fostering cross-functional collaboration, which has significantly enhanced client retention and contributed to securing major Fortune 500 accounts. Demonstrated Strengths + Valued Expertise: • Executive Presentations • Strategic Planning • OKR Design & KPI Monitoring • Business Operations & Business Process • Structured Problem Solving • Organizational Operating Model • Process Improvement & Process Management • Program + Project Management • Agile Practitioner Leader • Lean Six Sigma • Cross-Functional Collaboration • Stakeholder Engagement • Team Building + Team Leadership • Change Management & Adoption • Coaching + Training Development • Industries: IT, Finance, Healthcare, Manufacturing, Telecommunications Technical Skills: Tools - MS Office Suite, MS Excel, Google Suite, Miro, Mural, Visio, Lucidchart, Trello, Salesforce, Tableau, Smartsheet, Zendesk, Power BI, Adobe Suite, Jira, Asana, Confluence, SharePoint, Slack, Zoom, Teams, SIPOC Diagram, Ishikawa Frameworks - Lean, Six Sigma, Agile, Scrum, Kanban, PMBOK, DMAIC, SWOT Analysis, Balanced Scorecard, SAFe LPM, Kaizen, SQL, OKR, Value Stream Mapping & Analysis, Operating Model