Nick Spencer

Background

About Nick Spencer

20 years' experience in business change, digital development, programme and project management, marketing and communications, working across public, third and private sectors. ILM coaching and mentoring qualified, flexible, and pragmatic leader with demonstrable proficiency in strategy development; business and operational management; cross-functional transformational programme delivery; and leading digital teams and complex groups of stakeholders. Skills include:• Digital strategy development and implementation• Planning and implementing change programmes • Embedding programme and project governance, including benefits realisation tracking• People leadership to cultivate continuous improvement, development and learning • Digital marketing and brand growth• Using data and AI to drive insights for improved digital delivery• Effective stakeholder communication and engagement• Business case and funding bid creation• Complex budget managementKey achievements include:• Boosting digital engagement by 17% and online fundraising by 11% at Together for Short Lives by creating and implementing a digital strategy• Realising £300K in annual financial savings by establishing Wokingham Borough Council’s Programme Management Office (PMO) and Project Management Framework, delivering five transformational programmes and 35 projects on time and on budget• Raised £250K funding for digital development projects at Together for Short Lives through successful bids to Trusts, CAST and JP Morgan• Maximising online service transactions at Wokingham Borough Council from 63% to 87% by spearheading a digital transformation programme, achieving a 70% approval rating from internal employees• Increasing website traffic by 21% at Together for Short Lives by launching a content strategy and revamping branding guidelines• Enhancing customer satisfaction of Wokingham Borough Council’s digital services by 12% through increased delivery of improvements due to remodelling the 25 FTE digital department to adopt agile working in multidisciplinary teams