Nick Tree
Director at Njt Solutions Limited
Based in Stratford-upon-Avon, United Kingdom
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Seniority
Director
Department
General Business & Management
Location
Stratford-upon-Avon
Industry
Business Consulting and Services
Company size
1 to 10
Contact information
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n•••••••@njtsolutions.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Nick Tree
Currently Available For Roles ** A highly experienced senior Customer Service, Customer Experience and Contact Centre professional with a proven track record of achievement established over 35 years in various permanent and interim roles with well-known companies in different industry sectors. An influential and results-oriented leader with the expertise and ability to lead change and transformation programmes, improve business performance, introduce best practice and motivate people to consistently high performance. Architect of a comprehensive Service Excellence Model designed to improve performance and promote change to deliver an enhanced customer experience. Specialties:> Customer Service: management; service excellence reviews & transformation > Customer Experience: strategic reviews & enhancement > Contact Centres: management, service excellence reviews & transformation > Project Management:> Change Management:> Team Management: recruitment & selection; training & development; team management > Performance Management:> Commercial: sales management, business development, key account management
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