Nickson Rogers
Customer Contact Comms Analyst at Accenture
Based in Bengaluru, India
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Seniority
Staff
Department
Customer/Client Service
Location
Bengaluru
Industry
Business Consulting and Services
Company size
693K
Contact information
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n•••••••@accenture.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Nickson Rogers
Experienced Analyst (Subject Matter Expert - SME) with a strong background in customer service and complaint resolution. Currently leading a team handling customer complaints via email, ensuring efficient issue resolution, process optimization, and service excellence. Passionate about mentoring and guiding team members to improve performance and customer satisfaction. Previously worked as a Customer Service Associate, assisting customers with inquiries, resolving issues, and maintaining service quality across calls, chats, and emails. Skilled in Sabre, Amadeus, and social media platforms, with a basic knowledge of Microsoft Office. Outside of work, I enjoy watching anime, playing guitar, composing music, and reading manga.
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