Nicky Anelia
Patient Services Coordinator at Bpjs Kesehatan
Based in West Java, Indonesia
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Seniority
Staff
Department
Customer/Client Service
Location
West Java
Industry
Insurance
Company size
7K
Contact information
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n•••••••@bpjs-kesehatan.go.id
Phone
5 credits+62 ••• •••• ••••
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Background
About Nicky Anelia
BPJS Kesehatan, Indonesia's national health insurer, benefits from over 2.5 years of contributions as a Patient Services Coordinator. The role emphasizes enhancing member satisfaction through empathetic communication and efficient resolution of service issues, supported by robust customer service and analytical skills. Efforts focus on driving service excellence to improve patient experiences and operational efficiency. Previous experience as a Customer Service Representative at BPJS Kesehatan, spanning over four years, reinforced expertise in public health systems and service delivery. Aiming to innovate and scale healthcare solutions, the focus remains on fostering collaboration and delivering impactful outcomes for the betterment of public health infrastructure.
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