Seniority
Staff
Department
Finance & Accounting
Location
São Paulo
Industry
Banking
Company size
11K
Contact information
Reveal Nicolas's email and phone
Direct contact data is gated. Sign up and reveal. You only pay for verified records.
n•••••••@safra.com.br
Phone
5 credits+55 ••• •••• ••••
You only pay for valid records. Bounced emails and disconnected numbers cost nothing.
Background
About Nicolas Bruno
Hello, welcome to my profile. My name is Nicolas, I am a professional specialist in the field of Customer Experience, I am studying a degree in Administration at PUC. I have solid experience in customer service, with knowledge in financial products (Pix, TED and Boleto), Core and Cards (debit, credit and logistics). I implemented and managed the BPO team, from creating a playbook to assist with customer service, daily sessions, training, feedback, and analysis of customer service. I implemented telephone service with training for customer service, along with the construction of personas. I have experience in performance evaluation, applying feedback, meeting OKRs goals. I have knowledge in KPIs such as NPS, CSAT, SLA, LTV and CHURN, I have extensive knowledge in agile methodologies using the main ones such as Kanban, Scrum, PDCA, 5s, ITIL, Design Thinking, BPM. I have ease with data analysis, project creation and improvements.
Decision-makers
Other people at Safra
- EMManager
Elaine Murozaki
Gerente Geral Banco Safra · General Business & Management
- VOStaff
Vinicius Otsuzi
Back Office · Operations
- FRManager
Fernanda Ribeiro
Gerente Empresas i · General Business & Management
- HAManager
Higor Andrade
Private Banker · Finance & Accounting
- GHOther
Guilherme Hirata
Superintendente De Crédito · Other
Build a list of verified contacts at Safra
Free for 7 days · 50 credits · no card · only pay for verified records.
Reach more buyers like Nicolas
250M+ professionals with verified email and phone. You only pay for records that actually verify.
7-day trial · no credit card · cancel anytime