Nicolas Naparty
Customer Success Accelerator at Commanders Act
Based in Argenteuil, France
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Seniority
Staff
Department
Other
Location
Argenteuil
Industry
Technology; Information and Internet
Company size
58
Contact information
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n•••••••@commandersact.com
Phone
5 credits+33 ••• •••• ••••
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Background
About Nicolas Naparty
With 20 years of experience in the digital and technological ecosystem, I am a pragmatic leader specialising in transforming customer experience into a lever for economic growth. My goal is to lead Customer Success and/or Digital/CRM functions to ensure maximum retention and measurable ROI. My expertise is based on a unique dual role: that of Product Director (roadmap, specifications, industrial onboarding) and Data Strategist (CRM, CDP, DMP). I am skilled in customer journey analysis and use BI tools such as Power BI to make data-driven decisions. My key achievements are focused on performance- Retention: Design and management of anti-churn mechanisms- Strategy: Provided strategic digital support to major accounts (Sysley, Naf Naf, Humanis, La Poste) in optimising their multi-channel engagement- Platforms: Responsible for CRM/DMP/Marketing Automation platforms. I am constantly seeking challenges where my experience in team management, end-to-end project management and revenue generation can make a lasting impact. Please feel free to contact me to discuss your growth and customer retention challenges.
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