Nicolas Trilling
Head of Customer Journey Management at Einhundert
Based in Cologne, Germany
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Seniority
Director
Department
Customer/Client Service
Location
Cologne
Industry
Services for Renewable Energy
Company size
95
Contact information
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n•••••••@einhundert.de
Phone
5 credits+49 ••• •••• ••••
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Background
About Nicolas Trilling
Hello, I am Nicolas, CX enthusiast from Cologne. Here are a few personal words about me (guaranteed AI-free ). I am a digital expert with over 14 years of international work experience in CX, eCommerce optimization and agile product development with an entrepreneurial and hands-on mindset. I have proven experience in managing people and played instrumental roles in international companies by contributing to their growth. My previous employers include reputable companies in Paris, London and Amsterdam, in the luxury cosmetics, perfume, fashion and lifestyle industries. I could gain experiences in various roles in website launches, localization and customer journey optimization. In late 2018, I moved back to Cologne to apply my international knowledge in Germany. In the most recent years, I became specialized in the field of scalable customer experience and agile product development. At The Customization Group, I was entrusted to inaugurate the new CX business unit: Starting as a 1-man-show, I got promoted to Senior Product Owner, steering an agile scrum IT-team, while hiring for my own CX team as Technical Team Lead. This dual role allowed me to drive impactful product development for the business. In 2022, I got promoted to Team Lead - Customer Experience with wider responsibilities, including online reputation. I led the CX behind over 15 web shops and brands such as meinfoto.de, aldifotos.de or lidl-fotos.de. My team and I focused on delivering outstanding, scalable CX and optimizing the customer journey. I firmly believe that happy customers ensure revenue sustainability in unstable times and that retention is becoming even more important than short-term sales. I speak native German and I am completely fluent in French and English. In addition to my BSc and MSc degrees, I am a certified AgilePM® Project Manager, Product Owner and TÜV-certified Team Lead. I am an AI-enthusiast, at work as well as in private life, while keeping on top of related trends. Feel free to contact me: nicolas.trilling@gmail.com +49 152 278 401 98 References on LinkedIn and upon request. Best regards, Nicolas
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