Nicole Cornell

Background

About Nicole Cornell

As an ITSM Analyst with a foundation in Governance Uplift, Project Management, and Process Optimisation, I specialise in streamlining IT operations to align with business goals. I thrive on untangling complex processes, building frameworks that reduce friction, and empowering teams through clear, efficient workflows. My journey has taken me from project management into IT Service Management, where I’ve led governance initiatives, optimised ServiceNow processes, and created self-help resources that boost user autonomy. With ITIL certification and ongoing ServiceNow training, I blend strategic thinking with technical know-how to drive meaningful improvements. I’m passionate about process efficiency, continuous improvement, and bridging the gap between IT and business. Whether it’s developing a governance framework, refining change management processes, or supporting teams through digital transformation, I aim to create impact that lasts. Currently, I’m exploring deeper Business Analysis opportunities within ITSM and expanding my ServiceNow expertise to drive even more value for teams and stakeholders.