Nicole Devlin

Background

About Nicole Devlin

28+ years of experience in the telephony/communications industry with a concentration on customer experience and processes. My strong points are telecommunications products & services, customer service, leadership, training, cross functional team collaboration, negotiation, problem solving, vendor management, process development & documentation, fiber optics, project management, product engineering & Six Sigma. I am a results-oriented business professional with tremendous leadership skills. I demonstrate professional discipline with all my responsibilities and I have great knowledge of most telecom products and services. My background will confirm that I have strong communication skills, have efficiently project managed numerous products and teams of people to reach the project goal. All projects are guaranteed top quality service when I am involved. I am an independent thinker that utilizes all principles, theories, concepts and technologies to achieve the very best results. My problem solving skills are exceptional and I am a very analytical thinker when the situation calls for it. I love to self-motivate and start projects. I am a great team player and hold myself and the people on my team accountable for the work that is produced. If a conflict arises within a project, I would extinguish it and remind everyone of our common goal. Positive reinforcement, feedback and constructive criticism are strong tools that I use to increase productivity and quality service. No challenge is too great for me. I have been recognized for my problem solving abilities, communication skills, mentoring & teamwork.