Nicole Oaks
Team Lead at At&t
Based in Fresno, United States
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Seniority
Manager
Department
Operations
Location
Fresno
Industry
Telecommunications
Company size
180K
Contact information
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n•••••••@att.com
Phone
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Background
About Nicole Oaks
22 years in Customer Service & Sales. • Works closely & effectively with Senior Management to exceed results in Quality Assurance, Compliance, Revenue & Customer Satisfaction. • Established skills with leading teams, implementing change, exceeding targets & driving organizational results. • Extensive experience with various facilitation & training approaches, practices & methods. • Ability to increase the effectiveness of training delivery, expands participants' skills, knowledge & abilities & results in subsequent applications on-the-job. • Ability to work effectively in a fast-pace, always changing environment; to provide excellent customer service & team support. • Proficiently skilled in prioritizing & analyzing data, managing deadlines, resolving customer requests through discovery, recommend solutions & closing sales. • Extensive experience with handling Manager Take-overs promptly with World Class Customer Service; to ensure customer satisfaction & retention.
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