Nicole Ramos

Background

About Nicole Ramos

A professional with a unique combination of client support experience and technical skills. Experienced in leadership, handling escalated concerns quickly with attention to detail, training others, troubleshooting, customer support, administering network environments, installation of computer hardware and software applications. Professional Goals include continuing to grow in leadership and knowledge, excel in innovative technology, interact and share with team members and colleagues. HIGHLIGHTS OF QUALIFICATIONS Held Government Top Secret (TS-SCI) security clearance. Demonstrates exceptional capacity for taking ownership of issues through to resolution. Takes a logical and orderly approach to analyzing problems, organizing work and planning actions. Ability to build strong relationships both internally and externally. Exceptional organizational skills and the ability to prioritize tasks. Ability to multi-task, meet objectives and solve issues in stressful situations under minimal supervision. Ability to work with people from various backgrounds and as a detail oriented reliable team player. Knowledge of Microsoft Word, Excel,Outlook and other general applications. Excellent interpersonal, written and oral communication skills. Proven track record of meeting objectives and the ability to work flexible shifts during non-business hours.