Nicolene Pullin

Background

About Nicolene Pullin

With a strong foundation in Wholesale Telecommunications, I have developed a diverse skill set across order provisioning, IP/on-premise telephony, WLR3 services, and supplier internet solutions. My early experience included first-line technical support, and ensuring seamless service delivery — all contributing to a customer-focused approach to operations.Having transitioned into a Service Delivery Manager role, I now act as the primary operational contact for key public sector and blue light clients, including those operating under framework agreements. I lead service performance, manage escalations, and drive continual service improvements aligned with contractual SLAs and compliance requirements.My role involves governance-level responsibilities, including risk and performance reporting, service reviews, and stakeholder engagement. I bring a strategic mindset and a passion for improving customer outcomes, with a long-term goal of progressing into senior service management leadership — focused on service transformation, customer value creation, and operational excellence.