Nicolle Sim

Background

About Nicolle Sim

Tesco bank. —Customer Advisor February 2024 – July 2024 -Part of a team handling inbound calls-Setting up new policies and making changes to existing policies-Dealing with customer queries. Sky —Customer Advisor July 2018 – February 2024 -Part of a team handling inbound calls-Assisting customers with their account, helping them to get the best value package-Arranging bookings for engineer visits and/or home moves -Dealing with customer queries-Dealing with customer complaints-Gathering information from emails regarding changes to products or business systems and relaying this information to my team at team meetings-Taking minutes at team meeting or team briefs-Assisting mangers with new agents in the team. Teleperformance Customer service representative for Aviva 2016-2018 -Part of a team handling inbound calls-Setting up new policies and making changes to existing policies-Dealing with customer queries-Dealing with customer complaints-Gathering information from emails regarding changes to products or business systems and relaying this information to my team at team meetings-Taking minutes at team meeting or team briefs-Assisting mangers with new agents in the team. Little Einsteins — Nursery Practitioner September 2014 - June 2016 -To effectively deliver the early years foundation stage ensuring that the individual needs and interests of the children are met-To keep records of my key childrens development and learning journeys-Liaising with parents/carers and other key members of a childs life to discuss their development and progress-Covering lunch duties, preparing snacks and meals when the chef was unavailable-Planning activities and outings to stimulate the childrens interest including carrying out risk assessments