Nidheesh Pavithran
Technical Consultant - Amazon Connect at Avran - Amazon Connect Consultancy
Based in Bengaluru, India
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Seniority
Staff
Department
Other
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
3
Contact information
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n•••••••@avran.co.uk
Phone
5 credits+91 ••• •••• ••••
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Background
About Nidheesh Pavithran
Product and Software Development Manager - Building enhanced Customer Experience solutions with Amazon Connect and the AWS eco-system. Technologies and skills include:IVR Contact Flow Design, Lex Bot Design, Advance Reporting, Lambda IntegrationCRM Integration (SFDC, ServiceNow, MS Dynamics) and Contact Centre Optimization3rd Party Integrations including Omni-Channel, Voice Biometrics and PCI-DSS Secure payment Previously a seasoned Cisco Contact Centre and UC professional with 15+ years’ experience for large multinationals. Expertise on SIP, H323, MGCP, UCCE, CVP, CUCM, CUBE
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