Nigel King

Background

About Nigel King

An experienced IT / Service Delivery and Project Manager with a proven track record of success, providing strategic solutions to the IT and Telecommunications, Financial, Manufacturing, Utilities, and Government sectors. Providing service management, consultancy, design and implementation, IT strategy and project management skills to consistently enhance business performance. A strong pro-active leader, empowering staff to take ownership, providing coaching and mentoring to build cohesive teams working together to achieve individual targets and company objectives. Customer focused, with practical and relevant experience in relationship building, service improvement, customer expectation management, customer satisfaction and complaint resolution. Results oriented with a focus on delivering innovative solutions to solve business problems, with excellent relationship management and influencing skills with stakeholders, customers and suppliers. Experienced in commercial and financial control, redesigning, transitioning and improving services, budget management, supplier and contract management, change and risk management, project management and delivery, problem-solving, performance management, managing and creating teams. Specialties: ITIL Service Management ITIL Service Design Service Optimisation and Performance Management Programme Management Bid Management Outsource Management