Nigel Lalande

Background

About Nigel Lalande

Working in the financial services industry has taught me that money is a product, but banking is about something more personal and meaningful. When working with clients I use my knowledge, experience, and technical skills to empower customers so they can accomplish a goal and/or realize a dream that holds a deep and personal meaning. Discovering and understanding their perceived value is key to providing an exceptional personalized experience, delightful service and delivering a unique value proposition. I have a passion and a talent for collaborating with customers and colleagues to make their goals and dreams a reality. This has led me down a path of progressive career advancements stemming from my ability to consistently deliver experiences that exceed expectations and deliver results which surpass KPI’s. My unique skill set and experience have contributed to my success and recognition as a top performer in every role I have worked in. I can quickly create relationships using my natural ability to build rapport with innate curiosity and an approachable demeanor. Also, I am strongly analytical and logical which has come in handy in many situations, such as translating complicated financial products to clients. I have a well-developed business acumen and financial acumen which means I am excellent with reporting, forecasting, financial statement analysis, and deriving meaningful insights. These skills have contributed to my career in several ways, such as writing compelling credit applications with a strong attention to detail and completeness. Also, I am talented at translating my knowledge of clients and technical abilities to non-customer facing roles. I can develop buy-in from admin teams, Underwriters, and project teams on how they add value to the client’s experience which leads to a sense of urgency in their work. I typically do this by starting with the customer experience and work backwards through the process, to explain how they contribute to the value proposition.