Nigel Oshaughnessy

Background

About Nigel Oshaughnessy

I lead engineering and analyst teams on a wide range of transformation projects including billing functionality, system upgrades, system integrations, and billing platform migrations, managing end to end initiatives involving millions of retail and corporate customers. With excellent team and stakeholder management abilities, I'm especially skilled at optimising existing systems by identifying and introducing new revenue generating products and services. I'm also experienced at trouble shooting, problem solving and incident management. My Key Skills include: • Team Leadership: Building, managing & mentoring technical teams, stakeholder relations, vendor management. • Technical Issue Investigation: Stakeholder management, identifying & deploying fix, impact assessments, issue updates & customer communications, knowledge sharing, applying lessons learned. • Project Management: Requirements assessment, scoping, tendering, vendor selection, implementation, testing, and signoff. • Billing Transformation: Platform migration (e.g. Flagship to Singleview), systems integration (e.g. Fusionworks, CMP, R6), automation, self-service billing. • Cost Reduction & Revenue Generation: Identifying & delivering tariff enhancements, process change & automation for revenue generation and cost reduction initiatives.