Nihal Ahmed

Background

About Nihal Ahmed

15+ Years of total IT Industry experience with strong belief on IT Service Management, Business Development and ITIL Processes along with experience in direct Client interactions with wide experience in the setup, implementation and operations of client services. Received MVP- Employee of the quarter for Q3 2019 in COUPA Software for Ensuring Customer Success as Account Manager for Unilever, RBC, GM etc. Got my name mentioned over the earnings call by our CEO "Rob Bernshteyn". Please see the transcript link: Received Employee of the quarter for Q3 2015 in IBM Commerce Received the Manager’s Choice Award – 2015 in IBM Received Eminence and Excellence Award Received multiple appreciations from Worldwide global leaders of IBM Established as a highly skilled member (Emptoris Solutions) who provides complete eSourcing, Contract Management and Supplier Lifecycle Management solutions. My area of expertise includes RFx Creation, Supplier and Buyer training, Supplier Performance Evaluation (Onboarding, Assessment, Evaluation, Development and Classification). A result oriented professional with vast experience in the areas of functional as well as application domain. Extensive exposure to Service Delivery, Contract Management, Sourcing, Supplier LifeCycle Management, Marketing and Engineering domain Managing and supporting multiple high priority applications and processes of organizations along with converting the right business opportunities from the client High efficiency and quick responsiveness while coordinating with multiple teams, clients and managing high priority issues • ITIL Services Expertise on Incident, Problem, and Service Desk • ITIL Foundation Certified • Expertise in interacting with Global Clients • Strong leadership skills, a quick self- learner and an active team player