Nihal Beg

Background

About Nihal Beg

Telecommunications professional with more than 8 years of experience specializing in Telecom BSS systems and driving end-to-end business process transformation. I have proven expertise in the ZSmart BSS suite (CRM, Billing, Charging, Order Management) with hands-on experience in implementation, customization, configuration, and production support. I am skilled at managing customer lifecycle and product offerings, ensuring seamless operations and high system reliability. In addition, I bring experience in Kenan Billing System with a strong understanding of billing operations, rating, and invoicing processes. My technical proficiency includes SQL, PL/SQL, Unix/Linux, and API integrations (SOAP/REST), enabling efficient data analysis, issue resolution, and system optimization. I have played a key role in system migrations, incident management, and process improvements, consistently enhancing business performance and customer experience. I enjoy collaborating with cross-functional teams and business stakeholders, turning ideas into reliable solutions that improve performance and create value. Core Skills: BSS | ZSmart BSS | Telecom Billing | Kenan Billing | Product Management | Business Analyst | Product Roadmap | Business Analysis | SQL/PL-SQL | Unix/Linux | API Integrations | MS Access | MS Office | Team Collaboration | Communication