Nihar Sarkar

Background

About Nihar Sarkar

Experienced and results-driven IT Service Delivery Leader with 18+ years in the banking and finance sector, specializing in application support, production stability, and stakeholder management. I bring hands-on expertise across a broad range of financial domains—including OTC Derivatives, FX, Treasury, Regulatory Reporting, and Asset Servicing—supporting both front-to-back office operations. Skilled in incident and problem management, I lead high-performing teams to deliver consistent uptime, rapid root cause analysis, and long-term solutions that enhance resilience. I’m known for my structured and transparent approach to critical incident handling, my ability to deconstruct complex system interactions, and my commitment to continuous improvement. My leadership extends to vendor oversight and offshore team governance, ensuring quality, accountability, and seamless collaboration across time zones. I partner closely with infrastructure, development, compliance, and operations teams to streamline support, reduce risk, and align IT outcomes with business priorities. Trusted for my integrity, proactive mindset, and strong communication skills, I bridge technical depth with business fluency—clearly translating system challenges into business impacts for senior stakeholders. I actively drive transformation through service model evolution, process automation, and silo-breaking collaboration. Whether stabilizing critical environments, leading strategic support transitions, or enhancing service delivery maturity, I bring a balance of tactical focus and strategic foresight that delivers lasting impact. My goal is to ensure technology teams are not only reliable responders but proactive enablers of business success. Led discussions with US General Counsel, took ownership and contributed to successful handling of a very time critical litigation query