Nihar Sharma

Background

About Nihar Sharma

I am writing to express my strong interest in the Technical Associate position at Inizio Business Service Pvt ltd. With my extensive background in providing technical assistance and my passion for problem-solving, I am confident that I would be a valuable asset to your team. My expertise in data recovery, networking and operating systems, and hardware and software upgrades. In my current role at Inizio Business Service Pvt ltd, I install and configure software and hardware, diagnose and resolve system and network issues, and deliver exceptional IT service to a company-wide infrastructure of end-users. To date, through engineering and troubleshooting, I have pinpointed and recovered an average of 10 major system and network errors monthly, and I also maintain a 95% customer satisfaction rating with clients. I enjoy building customer-client relationships, and have the ability to simplify complex technological problems to ensure clients receive excellent IT support. Furthermore, I am proficient in using several IT service management software programs. Thank you for taking the time to consider my application for the technical support specialist position. I would be happy to further discuss my experience and skills.