Niharika Gaur

Background

About Niharika Gaur

About Me: I'm a strategic B2B Client Servicing Manager with a focus on data analysis and visualization, dedicated to improving customer-business relationships. An MBA graduate from IIFT Delhi, with an undergrad degree from CHRIST University, I've garnered significant experience in client servicing and sales support, notably with SBS Australia and Capgemini. My career highlights include managing operations across 377 stores in Australia, enhancing contractor relationships, and streamlining client onboarding and sales support processes. Proficient in Tableau, ServiceNow, and MS Office, I excel in turning data into actionable insights and building solid relationships. Core Skills: Data Visualization & Analysis: Expert in Tableau. Client Servicing: Skilled in maintaining strong client relationships. Operational Efficiency & Project Management: Proven ability to manage and streamline operations. Achievements: Reduced operational load by 50% for SBS Australia's maintenance team. Awarded a second project with Mars Petcare for outstanding data analytics work. Focus Areas: Enhancing data analysis capabilities. Strengthening client servicing and account management. Developing and executing brand strategies. Focus Areas: Enhancing data analysis capabilities. Strengthening client servicing and account management. Developing and executing brand strategies. Education: MBA, IIFT Delhi (2020-2022) BA, CHRIST University (2015-2018) Volunteering: Managed sales events for PonyTres Hair, demonstrating the ability to effectively promote niche products. I'm keen on opportunities that allow me to use my skills in data analysis, client servicing, and strategic planning to drive success. Let's connect!