Niharika Sikarwar

Background

About Niharika Sikarwar

I am a customer success expert with over six years of experience in the internet industry specializing in e-commerce and digital marketing. I have a PGDM degree in marketing and retail from Mount Carmel Institute of Management which has equipped me with the knowledge and skills to understand and meet the needs and expectations of diverse customers. As the Senior Lead Customer Success at Shopalyst I led a team of customer success executives and played a crucial role in ensuring customer satisfaction and driving their success. I collaborated with clients to provide tailored solutions facilitated feedback and communication and leveraged CRM software to optimize operational efficiency. I also planned and executed digital marketing campaigns across various online platforms analyzed campaign performance and provided insightful reports to facilitate data-driven decision-making and optimize future strategies. I am now looking for new challenges and opportunities in product management and customer-centric domains where I can apply my expertise and passion for delivering exceptional results. I am eager to learn from and contribute to a dynamic and innovative team that values collaboration communication and customer success. Let's connect and explore how I can add value to your organization.