Nikhat Khan

Background

About Nikhat Khan

Supervised a cross-functional team of 40+ people to deliver complex technical projects within budget leading to a 99%+ project completion rate.Tracked cost, scope, quality, customer satisfaction, and other project metrics using ConfluenceConducted risk assessments and developed risk mitigation plans which increased stakeholder Implemented cost tracking and variance analysis while managing project budgets leading to accurate forecasting which support team to deliver against business targets.Influence Customer account strategies using analytical problem solving and leverage data tools to provide data and customer specific recommendations.Responsible to know, develop and understand all services under portfolio, and pricing structure.Develop and maintain strong relationships with new and existing customers and successfully lead, guide and train an enthusiastic technical team.Work closely with Product Owners to understand priorities ensuring alignment with customer needs and business goalsService requests, root cause analysis, resolution, problem identification, escalation.Provide insight in the analysis of Organization business through profitability modeling, financial forecasting and competitive analysis.Participate in business conversations with key decision makers internally and externally and key stakeholders to enhance process in IT environment to our supporting customer. Develop and maintain strong working relationships, working closely with cross-functional partners within the customer and organization.Suggest alternatives to improve and enhance the services standards and review the systems to further improve quality.Implement effective measures to maximize customer satisfaction and identify improvement areas based on client feedback.Enforce ethical business practices within and the organization to maintaining brand integrity of the organization.