Nikhil Dhingra

Background

About Nikhil Dhingra

Passionate for tech, people, business & self-driven } 9 years+ proven experience in IT service management, effective leader and tech enthusiast with expertise in IT Support, Service desk, application support - French, German bilingual. Technical knowledge of IT systems, networks, infrastructure. Monitoring the Incident Management queue, assign/reassign tickets, and follow up as per standard procedures. Ability to convey technical information clearly to non-technical users and collaborating effectively with team members. Demonstrated ability to swiftly adjust to shifting priorities, new information, and manage multiple tasks concurrently. Proficient in using personal computers, mobile devices, interactive products, and web-based applications. Strong communication skills and effective collaborating with team-members and engaging with stakeholders. Ensuring accurate documentation and thorough troubleshooting to avoid recurring issues. Ability to document technical details, process updates, ticket status, and other relevant information as suggested by the Team manager. I possess a high level of communication skills with internal and external stakeholders and I am resilient, a problem solver, always at the forefront when it comes to new technologies, project challenges etc. Open to new positions in India, on-site or remote opportunities. CORE COMPETENCES: Specialization: • IT Service Desk Support. • ITIL, Active Directory, VPN, Okta. • Application Support- L2 • AWS (Amazon web services)- EC2, S3. • SD mailbox and tickets monitoring. • Linux, SQL, RDBMS. • Windows OS, Mac OS, Linux Ubuntu. • MSFT O365, SharePoint, Outlook, One Drive, Teams. • JIRA, Slack, SharePoint, Splunk • Deutsch und Französisch zweisprachig • C and Python programming languages. Databases and Technologies Known: •Linux, SQL, RDBMS, MySQL workbench, Power BI. •Cloud infra: AWS EC2, S3. Service desk: • ITIL, Active Directory •O365, Outlook, ServiceNow, MFA OKTA, MSFT Teams, •Cisco any connect VPN, Palo Alto Global protect VPN • RDS, P1/P2 Bridge call, Software issues, Bomgar. •Windows, Linux & Mac OS. • Behavioral-Strong Communication skills -Fast learner -Thrives in fast pace environment -Self driven -Leadership skills.