Nikhil Dua

Background

About Nikhil Dua

With a career spanning 11 years, I've immersed myself in various facets of Customer Interaction, from Semi-Technical ISP roles to Up-selling and Customer Service. This diverse experience has provided me with a profound understanding of customer psyche. In my current position, I play a pivotal role in Business Process Re- Engineering, Client Relationship Management, New Service Conversion and & Enablement, Business Transformation, and Stakeholder Management. I bring a results-driven approach to my work, coupled with a robust business acumen and exceptional communication skills. As a deadline-driven and proactive leader, I possess expertise in both operations and project management. Throughout my career, I've had the privilege of working with cutting-edge technology, under stellar leadership, and following certified SOPs and processes that enhance productivity and ensure target achievement.In each assignment, I've embraced my role with enthusiasm, treating every task as a challenge to be met within established guidelines. This mindset has not only ensured successful completion but also has contributed to my continuous growth and adaptability in dynamic work environments.