Nikki Dean

Background

About Nikki Dean

With over 26 years of experience in software testing, technical communication and customer success, I am a passionate and skilled manager who enjoys building relationships with both external customers and internal stakeholders. I leverage my knowledge and skills to ensure the quality, usability, and reliability of our software products and documentation. I am proficient in quality assurance testing tools and methodologies, such as Jira, test automation, test case design, and bug reporting. I also have a strong background in technical writing, editing, and formatting, and have overseen the creation and maintenance of user manuals, guides, and online help systems. I enjoy collaborating with developers, engineers, and other stakeholders to deliver software solutions that meet the needs and expectations of our customers and partners. I am driven by the mission of Simpson Strong-Tie to provide innovative and cost-effective solutions for safer and stronger structures, and I am committed to continuous learning and improvement in my field of expertise.