Nikki Koch

Background

About Nikki Koch

Responsible for the oversight and management of staff and residents with the primary focus of serving the healthcare needs of residents in accordance with Federal, State regulations and standards. Assure quality care of all residents in conjunction with the Executive Director, Resident Care Coordinator and other department managers.Directly oversee/assist with the delivery of care to Assisted Living/Memory Care residents to ensure that emotional, physical, psychological and safety needs are met through all program services and activities. Work with staff to ensure that high standards of care and customer-service are delivered as per resident plans of care. Complete comprehensive evaluation on potential residents and current residents for Assisted Living/Memory Care to develop a level of care per state regulatory guidelines. Monitor documentation systems to ensure that all regulatory timeframes for review of evaluations and service plans are metand that resident needs are met. Monitor documentation from home health, hospice, and ancillary care providers, to assure appropriate communication of services provided and to assure needs of the resident are being met. Advise management personnel to be aware of resident health issues for which they may need to observe and report or take specific actions.Provide oversight and management to the medication management program within the community.Responsible for monitoring of key quality performance metricswithin their department; collaboration with clinical leaderson plan development to achieve improvement in quality of care and compliance outcomes.Hire, train, supervise, and utilize progressive discipline forcare staff as conditions arise. Responsible for assuring that department is appropriately staffed, per budget, to appropriately meet the health and well-being of residents which may include management and/or oversight of the staffing schedule.Supervise Wellness staff, including their schedule, on-time attendance, performance as a team member, individual performance of daily duties and responsibilities and attitude and compassion with residents. Plan and schedule staff training programs and in-services.Maintain and encourage a positive work atmosphere and communicating in a manner that promotes cooperation and qualityexperiences for co-workers, managers,and others. Demonstrate empathy and compassion to connect with staff and residents. Promote a positive customer service experience by maintaining a clean work environment. In conjunction with the Executive Director, address resident grievances in a timely manner.