Nikki McBay

Background

About Nikki McBay

I’m a healthcare operations leader who’s reliable, dedicated, and driven to make systems work smarter—for both staff and patients. I don’t just want to know what to do—I want to understand why it works. That mindset helps me retain knowledge, solve problems at the root, and train others with clarity and confidence. Currently, I lead a team of 28 at Microsoft as a Quality Documentation Manager, where we transform medical recordings into EHR-compliant documents with precision and compliance at the forefront. We leverage AI to improve documentation integrity and solve complex client issues through collaborative problem-solving and deep technical support. I bring hands-on experience with EHR systems like Cerner and Epic, backed by a strong foundation in health information technology and a Lean Six Sigma certification. Continuous improvement is part of my DNA—I’m always looking for ways to optimize workflows and exceed quality standards. I’ve earned a reputation for being tenacious, punctual, and empathetic—whether I’m leading a project or supporting a colleague. My Southern roots make me naturally personable, and my adaptability has been essential through years of change in the healthcare landscape. Ultimately, I’m passionate about building smooth, effective operations that allow clinicians to focus on what matters most: exceptional patient care. Let’s connect!