Nikki Patterson

Background

About Nikki Patterson

Scaling support systems. Streamlining operations. Strengthening client partnerships. I’m a client relations and operations professional with over a decade of experience helping teams simplify complicated processes into effective systems. My strength lies in the space where strategy meets service, implementing processes that actually work and relationships that last. In my current role as Manager of Client Relations at Kittenish, I’ve collaborated across departments to improve how we handle product issues, fulfillment challenges, and client satisfaction. By refining internal workflows and improving communication between support and operations, I’ve helped elevate the client experience while reducing resolution times and increasing team efficiency. My core strengths: Client Relations Strategy Operational Optimization Cross-Functional Collaboration Conflict Resolution & Process Ownership Strategic Communication & Relationship Management I bring a people-first mindset to everything I do. Whether resolving a complex client issue or helping a team scale with intention, I’m driven by impact, efficiency, and building trust through every interaction. Currently exploring roles in: Client Relations · Strategic Partnerships · Operations Strategy · Client Success Management Let’s connect!