Nikki S.

Background

About Nikki S.

I bring over 9 years of vibrant experience in technical support, customer success, and graphic design, thriving in the technology, telecommunications, and creative multimedia sectors. In my recent role as a Multimedia Artist, I had the joy of crafting dynamic creative assets with Adobe InDesign, Illustrator, and Photoshop, which played a key role in impactful benefit guide campaigns. Prior to that, I honed my skills at Asurion, providing advanced technical support for both individual and enterprise clients, expertly resolving intricate issues with IoT devices, software integration, and hardware troubleshooting. This diverse journey showcases my passion for problem-solving, effective communication, and delivering outstanding results in both the technical and creative arenas. I'm excited to continue making a meaningful impact! CORE COMPETENCIES: Administrative Expertise: Calendar and task management, meeting coordination, and workflow optimization. Design & Content Creation: Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premier, AE), Canva, Figma, CapCut, and multimedia development for marketing campaigns. Technical Support: Troubleshooting, issue resolution, and customer engagement via call, chat, and email. Communication & Organization: Strong interpersonal skills, attention to detail, and proactive problem-solving. Tools & Platforms: Microsoft Office Suite, ChatGPT, Gemini, Veo, MailChimp, HighLevel, Notion, WordPress, Squarespace, Monday.com, Wrike, Click-up, Todoist