Nikkitha Sree

Background

About Nikkitha Sree

Provided post implementation support and resolved users reported issues in a timely manner.Utilized expertise in SAP SD module to configure pricing procedure, route, partner function, output control, text control, copying control, master data, customer material info record.Performed data correction of the outbound files including failed IDOC.Closely integrating inbound and outbound messages through SAP PI PO system with open text.Developed and maintained support documentation including knowledge article.Conducted training sessions for end users and new L1 agents.Delivered tier 1 and tier 2 support to all Sap Sd users addressing the issues related to sales order, delivery, billing.Engaged in quarter end activities to prevent billing delays to ensure no impact on quarterly revenue.Collaborated with cross functional teams to implement bug fixes, enhancement and patches to SAP SD system.Managed daily calls with the client to discuss team metric performance.Resolved SAP job failures to ensure smooth system operation.