Niklas Ruotsi
Customer Success Team Lead at Supermetrics
Based in Helsinki, Finland
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Seniority
Manager
Department
Customer/Client Service
Location
Helsinki
Industry
Software Development
Company size
501
Contact information
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n•••••••@supermetrics.com
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Background
About Niklas Ruotsi
Customer Success Team Lead, EMEA. Focused on Retention, Growth & Team Empowerment. I've spent the last 7+ years in Customer Success, starting out as a Customer Success Manager and growing into a leadership role. For nearly 3 years, I’ve led the EMEA Customer Success team at Supermetrics, supporting us in hitting key targets like Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). I work closely with the team on larger expansion opportunities and help navigate risks to keep customers on track for long-term success. I care deeply about making sure everyone on the team has a voice. I believe that when people feel heard and supported, they do their best work and that shows in the results we deliver for customers.
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