Nikolay Gardev
Technical Support Specialist at Digitall
Based in Sofia, Bulgaria
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Seniority
Staff
Department
Information Technology
Location
Sofia
Industry
IT Services and IT Consulting
Company size
591
Contact information
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n•••••••@digitall.com
Phone
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Background
About Nikolay Gardev
I currently work at Digitall as a Senior Technical Support Specialist, where I deliver advanced support for customers using our ad fraud prevention platform. I handle escalated technical issues from Tier 1, troubleshoot platform functionality, and assist with integration challenges across Google Ads and Meta. My role involves guiding users through script implementation, dashboard configuration, DNS settings, and tracking code deployment, ensuring seamless onboarding and optimal campaign protection. I collaborate closely with both technical and non-technical stakeholders, translating complex concepts into clear, actionable solutions. My strong communication skills allow me to build trust with clients, provide empathetic support, and contribute to a positive customer experience while driving platform reliability and performance.
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