Nikos Dousis

Background

About Nikos Dousis

Hi, looking to get connected with individuals who are putting humans and results at the heart of business. I am a customer oriented professional with a strong business acumen, practiced in providing vision, strategy and execution, combining management, consulting, outsourcing experience. As a sales person I am a B2B hunter & farmer, Inside & Field. As an operations professional I am obsessed with ultimate customer experience and rational technology usage. Focus on Contact Centres, IT, SaaS industries. My team mates and stakeholders helped me to - Develop more than 60 corporate accounts and 350 outsourcing projects- Deliver sales from 25£ a-month subscriptions up to 4 million a year in one contract- Manage in-house, offshore, outsourcing teams, from 2 up to 500 indirectly - Mentor at least 10 direct reports so they became top leaders throughout the years- Reach 100 NPS, 97% overall satisfaction and 89.3% efficiency during Contact Centre trainings- Judge at UK CX Awards and UK Business Awards (2017-2018)- Contribute in the foundation of the Greek National Customer Service Awards and the development of performance evaluation tools and business metrics.