Nilesh Das

Background

About Nilesh Das

I am an Automobile Engineer and Service Advisor with 5 years of proven experience in the automotive industry, specializing in luxury vehicle servicing, customer relationship management, and after-sales operations. Currently associated with Mercedes-Benz Kolkata (Benchmark Interkrafts), I focus on delivering seamless service experiences, strengthening client relationships, and driving dealership performance.My professional background includes key roles at Mercedes-Benz, Toyota (Topsel Pvt Ltd), and GoMechanic, where I successfully managed end-to-end service processes, from vehicle diagnostics and repair coordination to customer communication and satisfaction initiatives. I have a strong track record in promoting value-added services, addressing client concerns with precision, and enhancing customer retention. Core Competencies:Automobile Service Advisory & After-Sales OperationsLuxury Vehicle Service ManagementCustomer Relationship Management (CRM) & Client RetentionTechnical Diagnosis & Problem ResolutionSales Enablement & Upselling StrategiesTeam Coordination & Process OptimizationI am committed to delivering excellence in customer service and operational efficiency, while contributing to the growth and reputation of premium automotive brands. My career objective is to leverage my technical expertise and client management skills to advance in automobile service operations, CRM leadership, and customer success roles.