Nina Gramenz

Background

About Nina Gramenz

SUMMARY OF QUALIFICATIONS • A highly organized and motivated individual• Dedicated and reliable; good attendance record• Possess general clerical and administrative knowledge• Demonstrates strong oral and written communication skills• Excellent multi-tasker• Ability to prioritize when performing a variety of tasks• Can input, retrieve and save data on computer software, such as Microsoft office• Can use knowledge from previous job experience as a customer service representative, to provide information regarding enquiries to a diverse range of clients by listening, and assessing their needs• Trustworthy and able to handle private and confidential information• Possess cash handling experience• Ensure accuracy when communicating information, written or orally, to manager and staff• Learns quickly and willing to learn new skills• Dynamic team player; enjoy collaborating with others or working independently• Maintain accuracy and attention to detail, while working in high pressure situations• Has excellent interpersonal skills; able to easily build rapport with customers and management• Over 7 years’ experience in customer service• 1 year experience within a call centre• 2 years’ experience in a sales atmosphere