Nini Olson

Background

About Nini Olson

Innovative Operations Director with extensive experience combining executive leadership and hands-on implementation • Strategic Executive Leader providing broad perspective across organizational strategy, human resources, financial operations, and technology while maintaining a hands-on approach • Passionate Problem-Solver with an intense drive for creating and improving processes and systems, always learning and evolving • People-Centered Operations Expert who builds high-performance teams while providing direct coaching and fostering a culture of transparency, accountability, and respect • Results-Driven Professional skilled in creating operational efficiencies while maintaining exceptional service delivery and customer experience Key Achievements: • Launched new Professional Services division from ground up, projected to generate $900K revenue • Tripled gross profit margin percentage in under one year by defining thresholds and metrics for sales teams • Revamped A/R and collections process, reducing bad debt losses from thousands to zero • Reduced processing time by 300% by streamlining/automating onboarding process from days to minutes • Transformed commission process, reducing labor hours from 40 hours to two hours, saving thousands • Navigated DOL 401K audit that successfully reduced penalty from $50K to $3K • Pioneered digital benefits management solutions for remote workforce across 23+ years • Led H1B Visa sponsorship program, achieving $250K reduction in wasted bench pay My Approach: • Serve as a trusted advisor on executive teams, contributing expertise to develop strategies and innovative programs for positive change • Identify roadblocks impeding success and seek opportunities to streamline operations through continuous process improvement • Focus on maximizing productivity, reducing unnecessary costs, and boosting revenue through calculated cost-conscious solutions • Build winning customer relationships and loyalty through exceptional experiences, conveying value of reliable and quality services • Cultivate a positive workplace culture embracing open communication, empowerment, teamwork, and accountability • Implement robust performance plans, KPIs, and metrics to motivate employees to achieve targets while increasing retention