Ninu James

Background

About Ninu James

With over 9 years of experience in the retail sector, I am a results-oriented operations leader passionate about driving growth, operational efficiency, and team development. Notably, I made history as the first woman to hold the position of Operations Manager at Decathlon India, where I led 100+ team members, mentored future leaders, and managed high-volume store operations across the country. My ability to reduce shrinkage to under 0.25% while driving operational excellence has been a hallmark of my career. I combine a data-driven approach with a people-first leadership style, fostering a positive team culture that focuses on empowerment, training, and performance management. In my current role at Jollywood Studios & Adventures, I oversee operations for multiple retail stores, enhancing sales performance and team success through strategic planning and effective leadership. I have a proven track record of increasing turnover, optimizing stock management, and executing impactful projects, such as launching nationwide platforms and opening sports playgrounds, which contributed to increased customer engagement and satisfaction. My expertise spans retail operations, team leadership, customer service excellence, and digital marketing, with a strong proficiency in tools like PowerBI, CRM systems, and inventory management platforms. I am deeply committed to fostering growth, driving operational improvements, and creating outstanding customer experiences. Let’s connect to discuss how I can contribute to the success of your business through impactful leadership and innovative retail strategies!